Clarkston Consulting Receives Client Satisfaction Rating of 97%

Press Release

Clarkston Consulting Receives Client Satisfaction Rating of 97%

DURHAM, NC — March 3, 2010. Clarkston Consulting, a leading management and technology consulting firm, is pleased to announce its ninth annual client satisfaction survey results. Clarkston Consulting’s 2009 survey yielded an extraordinary industry leading Total Client Satisfaction rating of 97% and a Strong Satisfaction rating of 77%.

For the past decade, Clarkston Consulting is proud to lead the consulting industry in the highest recorded client satisfaction by objective third party researchers. Clarkston built its business strategy on three tenets of fostering client and employee intimacy; investing in innovative ideas, practitioner knowledge, and experience to address business issues facing life sciences and consumer goods companies; and, delivering measurable business results for its world-class clients. To monitor clients’ satisfaction, for the past nine years Clarkston engaged outside independent research firms Client Opinions and The Conference Board to obtain an objective and unbiased assessment of yearly performance. According to Colin Wahl, Client Opinions CEO, “Clarkston has consistently delivered outstanding client satisfaction achieving ratings among the highest we have ever seen in our research studies. Importantly, these powerful quantitative scores are supported by numerous enthusiastic comments from Clarkston’s clients about the firm’s dedication, knowledge and commitment to excellence.”

The client satisfaction survey highlights Clarkston’s strengths, provides further industry insight from client feedback, and summarizes an action plan to address opportunities for improvement. Remarked Damien Reynolds, Senior VP, Banner Pharmacaps, Inc., “Clarkston Consulting has been great to work with. They are a flexible and nimble organization, and have carefully worked with us to keep the effort within budget”.

Clarkston also reports on industry trends and priorities as noted by its life sciences and consumer products clients within the survey. The key challenges this year for the consumer products industry include the need to effectively respond to fast changing consumer and customer needs with speed and agility as well as synchronizing the delivery of innovative products to market with the assurance that consumers receive the value they expect for those brands and categories. Life sciences clients continue to report the pressures of patent expira­tions as well as shrinking pipelines. Additionally, with new changes in FDA leadership, organizations cite regulatory guidance and healthcare legislation as primary concerns. Clarkston remains focused on continually building on its industry knowledge and expertise by aligning company strategy, business process, enabling technology, education, and change management to ensure that its clients realize the highest value from their investments while identifying opportunities to bring efficiency and decreased cost to their operations.

In a difficult economic climate, maintaining a high level of client satisfaction is key for the growth of Clarkston’s business and the clients it serves. Clarkston’s client satisfaction rating is the single most important metric tracked. “Our ability to innovate and demonstrate our unique perspectives and approach to solving complex problems for our clients will enable us to remain sought after in the marketplace”, stated Tom Finegan, Clarkston co-founder and CEO.
“The ongoing development of our talent and high-performing culture remains a strategic priority for Clarkston in our efforts to continually delight our clients”.

About Clarkston Consulting
Clarkston Consulting is a different kind of management and technology consulting firm. We deliver a unique experience for market leaders within the Consumer Products and Life Sciences industries. Considering professionalism, expertise, and value as prerequisites, we take service a step further through our unyielding commitment to the success of people as individuals, both our clients and our stewards. By combining integrity, adaptability, and a whatever-it-takes attitude, we have achieved an extremely high rate of referral and repeat business and a 9-year average client satisfaction rate of 97%.

For more information visit us at www.clarkstonconsulting.com

Contact:
Heather Havens-Beardsley
Clarkston Consulting
800.652.4274
hhavens@clarkstonconsulting.com