2011 Client Survey Bumps 10-year Average Satisfaction Rating to 97%
For the past 20 years, Clarkston has remained committed to delivering brilliant client service by focusing on our core values and listening to our clients.
News Release
DURHAM, NC — (February 20, 2012) Clarkston Consulting, a leading management and technology consulting firm, has been recognized once again by its clients for delivering brilliant client service. Results from the 2011 Annual Client Satisfaction Survey increased Clarkston’s 10-year average client satisfaction rating to 97%.
The survey is administered independently to gather direct feedback from Clarkston’s clients and understand client satisfaction in a way that is comprehensive, measurable and unbiased. For the 2011 survey, Clarkston once again engaged Client Opinions, Inc., an independent research firm, to conduct the assessment.
“Clarkston continues to deliver an amazing, industry-leading level of client satisfaction, placing the firm solidly among some of the most successful firms in the country,” said Client Opinions, Inc. Founder and CEO Colin Wahl. “Clarkston has a Net Promoter Score® (NPS) of 80%, a score that ranks them among companies recognized worldwide for their client loyalty.”
Additional highlights from the survey include:
- 98% of clients state they definitely or probably would work with Clarkston again in the future.
- Scores increased in the areas of teamwork, anticipating client needs, responsiveness and industry knowledge.
- The top three adjectives reported by clients that best describe Clarkston includes professionalism, knowledgeable and experienced.
Clarkston’s clients are among the most respected Life Sciences and Consumer Products companies in the world. “We are pleased that our clients continue to recognize Clarkston for its exceptional client service,” said Clarkston Consulting Co-Founder and CEO Tom Finegan. “The results of this survey are a direct reflection of our passion for client service and the commitment of our stewards to deliver superior results for our clients.”
For the past 20 years, Clarkston has remained committed to delivering brilliant client service by focusing on our core values and listening to our clients. Clarkston’s ability to provide this type of brilliant client service is a direct result of the expertise and professionalism of our stewards – a reflection of high levels of satisfaction across multiple categories measuring employees, methodology and tools and project execution.
About Clarkston Consulting
Clarkston Consulting is a different kind of management and technology consulting firm. We deliver a unique experience for market leaders within the Consumer Products and Life Sciences industries. Considering professionalism, expertise, and value as prerequisites, we take service a step farther through our unyielding commitment to the success of people as individuals, both our clients and our stewards. By combining integrity, adaptability, and a whatever-it-takes attitude, we have achieved an extremely high rate of referral and repeat business and a 10-year average client satisfaction rate of 97%. For more information, visit: www.clarkstonconsulting.com.
