Challenge
As the undisputed global leader in the emerging field of robotic-assisted, minimally invasive surgery, Intuitive Surgical has been growing at the rapid rate of more than 25% annually. However, the company’s existing systems for handling critical business functions like manufacturing operations, quality management, complaints management, and service repairs—a combination of an out-dated, heavily
customized legacy system and paper-based records—presented obstacles to sustaining this explosive growth.

Solution
Intuitive Surgical recognized it needed a fully integrated, scaleable solution that was not only capable of supporting the company’s continued growth, but that would also help improve efficiency, streamline processes, and enhance compliance controls. The company turned to Clarkston Consulting, known for its extensive experience in the medical device industry and its widely recognized SAP expertise, for help with the effort. Clarkston’s team of skilled and dedicated consultants helped Intuitive bolster its performance by making major enhancements to its existing SAP system and transitioning remaining critical business functions to the SAP platform.

Benefits
By eliminating the out-dated legacy system and transferring these processes to its scaleable SAP platform, Intuitive Surgical realized immediate benefits, including improved system reliability, better visibility of production, repair and complaints status, higher quality data, and greater operational efficiency. Most importantly, Clarkston delivered a solution that supports Intuitive Surgical’s high growth potential well into the future

Download full PDF