Why Clients Partner with Clarkston

Clarkston Consulting is a different kind of management and technology consulting firm. We deliver a unique experience for market leaders within the Consumer Products and Life Sciences industries. Considering professionalism, expertise, and value as prerequisites, we take service a step further through our unyielding commitment to the success of people as individuals, both our clients and our employees. By combining integrity, adaptability, and a whatever-it-takes attitude, we have achieved an extremely high rate of referral and repeat business and a 10-year average client satisfaction rating of 97%.
What differentiates Clarkston? Why do our clients partner with us for their most important initiatives? These are just some of the qualities that set us apart:

Our People: Our people bring industry focus, business expertise, dedication to client success, and 15 years average experience to all our clients’ challenges.
Our Holistic Approach: We offer proven, expert capabilities from start to finish; from developing the strategy and roadmap, through highly successful implementation services, and concluding with skilled transition and support services.
Our Collaborative Culture: We believe in truly partnering with our clients. We strive for a strong cultural fit and a trusted adviser relationship, with a focus on delivery and knowledge transfer. Our consultants are personally invested in our clients’ mission and dedicated to their success.
Our Industry Expertise: We are sought-after thought leaders known for solving a host of industry-specific business challenges.

Clarkston Consulting prides itself on delivering brilliant client service – making our clients successful is our No. 1 priority. However, we don’t just rely on project successes to gauge our client’s success. Every year, we engage a third party to survey our clients – all of our clients – to understand how we’ve performed, what we’ve done well, what we can do better, and what is top-most on our clients’ minds as they deal with increasing competitive pressures. We always take the feedback incredibly seriously, working to address areas where we fall short. Since we started this process 10 years ago, we are proud to report an average 97% client satisfaction rating.

“Banner and Clarkston have a true partnering relationship. Once the plan was set and the work had begun, the line between the Banner personnel and Clarkston personnel was completely eliminated. One team, one set of goals, all working together with mutual respect, consideration and cooperation.”

Bill Bissenger
CIO, Banner Pharmacaps

“Clarkston is a good fit with our culture. Our conversations and discussions were pertinent to the business at hand, versus always selling and complicating situations. They were professional without the stuffiness, and simply got the job done right without any drama.”

Pete Alberse
SVP, Burt’s Bees